Terms

01Who provides Tractionora

Tractionora is a product and service brand operated by Synchronos Solutions Private Limited ("Synchronos", "Tractionora", "we", "us" or "our"), CIN U74110KA2013PTC070083, of 1115, 26th B Main, Jayanagar, Bangalore 560069, Karnataka, India. Our contact, business and grievance details are on the Grievance redressal page. Legal notices may be sent to legal@tractionora.com.

02What we offer

Tractionora is software that helps businesses understand and improve their online search and AI-assisted discovery. Features may include website scans, analysis of connected data sources, research, recommendations and workflows. The features included in a plan are those described at the time of purchase.

We may separately offer done-for-you services such as website development, technical SEO, answer-engine and AI-search optimisation, content work, research, and related digital services. These are governed by a written quotation, statement of work (SOW), order form or service agreement accepted by both parties. In case of a specific conflict, the agreed SOW governs the deliverables and milestones; applicable consumer rights remain unaffected.

03Eligibility and accounts

You must be legally able to enter into a contract. If using Tractionora for an organisation, you confirm you are authorised to act on its behalf. You are responsible for the security of your account, activity by permitted users and accuracy of information you give us. Notify us promptly of suspected unauthorised access. Access to private workspaces and data is subject to appropriate permissions.

04Acceptable use

You may not use Tractionora to break the law, misuse accounts or payment methods, harvest data without authority, infringe intellectual-property or privacy rights, spread malware, conduct fraud, or harm our infrastructure or other users. Do not upload personal or confidential information that you are not authorised to share. We may limit or suspend misuse after considering applicable legal obligations and reasonable customer notice where appropriate.

05Customer data, third-party services and AI

You retain your rights in content and information you supply. You grant us the limited permission needed to process that content to provide requested services. Where integrations are offered, you must have the authority to connect those accounts. Read-only access does not authorise changes to a third-party account. Any publishing or execution capability is governed by the controls presented in the product and your specific authorisations.

AI-generated findings and recommendations may be incomplete or incorrect. Review suggestions before relying on them or approving publication. Tractionora does not guarantee search-engine rankings, LLM citations, traffic increases, revenue, lead volumes or other marketing results. We remain responsible for our own failure to provide contracted services as required by law and any applicable agreement.

06Orders, prices and taxes

The product or service, scope, applicable billing interval, currency, total price and any applicable taxes or additional usage charges will be displayed before payment or stated in an agreed quotation or order. The amount shown at the final payment confirmation is the amount you authorise us to charge, subject to bank or card-issuer currency conversion charges outside our control. We do not add optional charges without informing you and obtaining appropriate agreement.

Any monthly or annual SaaS prices shown while checkout is not enabled are indicative offers only, not a charge. Paid subscriptions begin only after checkout becomes available and you affirmatively purchase a plan. Paid professional services begin when an agreed order/SOW and its stated payment conditions are satisfied.

07Subscriptions and renewals

Where recurring billing is supported for your payment method, we will tell you before purchase the plan, renewal interval, recurring amount or its calculation, applicable taxes, and how to cancel. Recurring payments are set up only with your affirmative authorisation and in accordance with the applicable payment-provider and RBI requirements. Some banks, cards, countries or payment methods may need fresh authentication or may not support automatic renewal. A failed renewal does not authorise us to make an unrelated charge.

You may cancel future renewals by using the account billing controls, if available, or by emailing hello@tractionora.com from your registered email. We will process a verifiable cancellation request without unreasonable delay and confirm its effective date. Normally, cancellation stops future charges while access continues to the end of the already-paid term, unless the plan's specific purchase terms or applicable law require otherwise. See the Subscription and Billing Policy and Refund and Cancellation Policy.

08Delivery and support

Software access is provided digitally. Custom work is delivered according to the agreed milestones and acceptance criteria. See our Digital Service Delivery Policy. Customers can raise delivery, billing or product concerns through the contact details below. We will not treat a payment receipt by itself as proof that software or services were delivered.

09Cancellation, refunds and failed payments

For your first paid Tractionora SaaS subscription, you are entitled to a full refund of the initial subscription payment if you request it within 7 calendar days after that payment. The payment date is day zero. This goodwill refund includes taxes originally charged on that payment and is available even if you have used the software; it does not cover renewals or separately contracted professional services. See the Refund and Cancellation Policy for how to request it and the processing timelines.

Refunds, duplicate or unauthorised charges, mistaken payments, defective or non-delivered services and cancellation rights are governed by our Refund and Cancellation Policy, the agreed service terms and applicable law. Where a refund is approved, we generally initiate it to the original payment method through the processor. We will not limit statutory remedies through an automatic "no refunds" clause.

10Intellectual property

Tractionora's software, documentation, website design, brands and underlying technology belong to Synchronos or its licensors. Subject to payment and compliance with these Terms, we give you a limited, non-exclusive, non-transferable right to use the paid service during its applicable term. Ownership and use of custom deliverables are defined in the applicable SOW. Unless agreed otherwise, we may use general know-how developed while providing services without disclosing your confidential information.

11Availability and changes

We aim to provide a reliable service but do not promise uninterrupted availability. We may make reasonable changes for security, legal compliance and improvement. For material changes to a paid service that significantly reduce contracted functionality, we will give reasonable notice where practicable and provide remedies required by the contract and applicable law. Preview or beta features may be modified or withdrawn.

12Liability

Nothing in these Terms excludes responsibility that cannot lawfully be excluded, including statutory consumer protections, fraud, wilful misconduct or other non-excludable liability. Subject to those protections and an applicable signed agreement, neither party is responsible for remote or speculative losses that were not reasonably foreseeable when the contract was made.

13Governing law and disputes

These Terms are governed by the laws of India. The parties may seek to resolve issues through the grievance process before taking legal action, without restricting access to statutory remedies, consumer commissions or other authorities with jurisdiction. Subject to mandatory consumer and other applicable laws, courts in Bengaluru, Karnataka, have jurisdiction over contractual disputes.

14Contact and changes

We may update these Terms and publish the revised effective date. Material changes affecting existing paid subscriptions will be communicated as required by applicable law and the applicable contract.

Contact, business and grievance details are on the Grievance redressal page. Legal notices go to legal@tractionora.com.