01Who we are
Synchronos Solutions Private Limited ("Tractionora", "we") runs tractionora.com and provides the Tractionora service. Company registration number (CIN): U74110KA2013PTC070083. Address: 1115, 26th B Main, Jayanagar, Bangalore 560069, India.
For privacy and legal matters, including your rights, email legal@tractionora.com. For general questions about Tractionora, email hello@tractionora.com.
For people who visit this website, use the chat, send a message or make an enquiry, we decide why and how your data is used: we are the controller (in India, the data fiduciary). When a customer uses the Tractionora application, we process that customer's workspace data on their instructions as a processor.
02What we collect
- Technical data. Our hosting provider processes your IP address and request details to deliver and protect the site. We use your IP address to limit repeated requests. Our own logs record only technical events and statuses, never your messages or your IP address.
- Chat messages. The chat is an AI assistant, not a person. Your message and recent earlier messages from the same chat are sent to TypeSafe (up to four, to decide which approved answer fits) and to OpenAI (up to eight, to write the answer, and to make that decision if TypeSafe is unavailable). Details from our contact and enquiry forms are not sent from the chat, but personal details you choose to type into the chat are part of your message, so please keep private details out of chat. We do not store chat transcripts. See the AI data policy.
- Contact messages. Name, email address, company (optional), topic and message. We email them to our team and may send you an automatic acknowledgement. That acknowledgement is drafted with AI. TypeSafe receives the topic and message text, but not your name or email address, to decide which approved answer fits. If TypeSafe is unavailable, OpenAI makes that decision instead. When a message needs a more specific answer, OpenAI writes it and receives your name, topic and message text, but not your email address.
- Enquiries (Request Help and Join Early Interest). Before you confirm your email we hold, temporarily, your name, email address, business, website (optional), what you need, your consent choices with the wording version and time, and a one-way hash of your confirmation link. Nothing is sent to our team until you press Confirm email. After that it becomes a verified enquiry, which we save and email to our team. We never include chat history.
- Browser storage. One item on your device records your cookie choices.
Using the Tractionora application. If you create an account at app.tractionora.com, we process your account and workspace data to provide the service. A fuller notice for the application will be published as it opens to more customers.
Please do not send passwords, sign-in codes, payment details or other sensitive information in chat, in a message or in a form.
03How we use it
- To answer questions in chat and to reply to your messages.
- To confirm your email address and, once you confirm, to follow up your enquiry. We rely on the consent you give in the form, and you can withdraw it.
- To record whether you also chose to hear about product updates. We do not send marketing email through this website today, and will tell you how to unsubscribe before we do.
- To keep the website secure and prevent misuse.
- To provide and support the application for customers who use it.
- To meet legal obligations.
04Data from Google sources
When a customer connects Google Search Console or Google Analytics we ask for read-only access, and use that data only to provide the Tractionora service to that customer. Connections cannot change the customer's Google accounts.
06International transfers
We are based in India and our providers process data in other countries. Our OpenAI project uses OpenAI's global data setting, so we do not say where your messages are processed. We also make no statement about where TypeSafe processes chat or contact messages. This notice does not describe transfer arrangements beyond that.
07How long we keep data
| Data | Where | How long |
|---|---|---|
| Unconfirmed enquiry | Supabase | The link expires after 15 minutes. A scheduled clean-up removes the record within 24 hours after it expires. |
| Confirmed enquiry | Supabase | 120 days from the time you confirm, then deleted. |
| Emails sent through Resend | Resend | Resend keeps its record of each email for 30 days on our current plan. |
| Copies of enquiries and messages in our company mailbox | Our mailbox | Kept only as long as we need them to reply and to keep a record of the enquiry. You can ask us to delete yours. |
| Chat messages | Not stored by us | OpenAI keeps its standard abuse-monitoring records for up to 30 days. TypeSafe's retention is not stated by us. |
| Contact messages | Held by us only in the email to our team | TypeSafe's retention is not stated by us. |
Resend's 30-day record is held by Resend and is separate from copies delivered into mailboxes. To ask for earlier deletion, email legal@tractionora.com.
08Security
Confirmation links are stored only as one-way hashes. Enquiry data is reached through restricted, separate access accounts over an encrypted connection. No system is perfectly secure. If a personal-data breach affects you we will tell you and the authorities as the law requires.
09Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or export your data, to object, to withdraw consent, and to complain to a regulator. To use any of them, or to withdraw an enquiry or marketing choice, email legal@tractionora.com. We may need to confirm who you are.
EU and UK. The chat window tells you that you are talking to an AI, as EU AI Act Article 50(1) requires from 2 August 2026. You can complain to your data protection authority or, in the UK, the Information Commissioner's Office.
India. By Gazette notifications G.S.R. 843(E) and 846(E) of 13 November 2025, India's Digital Personal Data Protection Act and Rules come into force in stages: enforcement and Board provisions on 13 November 2025, consent-manager provisions on 13 November 2026, and the notice, consent, rights, security and breach provisions on 13 May 2027. Until then the Information Technology Act, 2000 and its 2011 rules apply.
10Children
Tractionora is for business use and is not directed at anyone under 18. We do not knowingly collect children's data.
12Changes and contact
We will post changes here with the date. Questions: legal@tractionora.com, or write to us at the address in section 01.
13Payments and international transactions
Paid SaaS checkout is not currently available on this website.
When checkout becomes available, an authorised payment processor, which may include Cashfree Payments if enabled, processes payment authorisation and applicable payment-method data. We may receive the payer name or email, transaction identifier, amount, currency, bank/network status, payment method category, invoice data, refunds, chargebacks and fraud or reconciliation signals needed to operate our business. We do not ask customers to share payment-card CVVs or OTPs directly with Tractionora.
For international collections, the payment provider, participating banks and any authorised foreign-exchange or settlement providers may process transaction data to assess risk, convert and settle funds, supply required remittance documentation and comply with applicable financial laws. The information and recipients depend on the specific enabled payment method. The displayed gateway and checkout privacy notice should identify the provider responsible for payment-card processing.
We use purchase, invoice, tax, plan, subscription, payment-status, order and refund references to confirm or reconcile payments, subscriptions and refunds and meet legal, tax and audit obligations. Invoices, transaction records and tax supporting documents can require substantially longer statutory retention than marketing enquiries.
Our legal name, registered address and Grievance Officer are on the Grievance redressal page.