This policy applies to payments made to Synchronos Solutions Private Limited, operating Tractionora, for SaaS subscriptions and separately contracted digital services. The payment confirmation or accepted statement of work identifies the purchase to which this policy applies.
01How to request a cancellation or refund
Email hello@tractionora.com with the registered email address, invoice or order number, transaction reference, payment date, service or plan and a brief explanation. For unresolved issues, write to grievances@tractionora.com. Do not send complete card numbers, CVVs, passwords or OTPs. We may reasonably verify that a requester is authorised to act on the payment or account.
We acknowledge refund requests within 2 business days and aim to communicate an initial decision within 5 business days, unless an investigation, bank information or evidence is required. If more time is needed, we will tell you why and when to expect the next update. These are merchant service commitments, not RBI-mandated refund approval periods.
02SaaS subscriptions: cancellation
You may cancel future renewals at any time using available in-account billing controls or by emailing hello@tractionora.com. We will not require cancellation through an unavailable interface. Cancellation normally prevents the next renewal and does not automatically refund a period that has already started. Access normally continues to the end of the paid subscription period, unless the relevant purchase terms or the law provide otherwise. We will confirm the cancellation date and whether any further debit is scheduled.
Where a standing instruction or e-mandate exists, you may also manage or revoke it through your bank or payment provider. A subscription cancellation and mandate revocation may be separate steps; we will explain any remaining amounts genuinely due under an agreed contract, without making unauthorised automatic deductions.
03New SaaS purchases: seven-calendar-day full refund
If you purchase your first paid Tractionora SaaS subscription, you may request a full refund within 7 calendar days after your first successful subscription payment (the payment date is day zero). We will refund 100% of the amount you paid for that initial subscription, including any taxes charged as part of that payment, without deducting our payment-processing fees. You do not need to prove a fault or avoid using the software to qualify. We may verify that the request relates to the original transaction and account. After the refund is processed, paid access associated with that purchase may end.
This first-purchase goodwill promise does not apply to recurring renewal charges, separately contracted professional services, or attempts to obtain repeated first-purchase refunds through duplicate accounts. Rights to a refund or other remedy for non-delivery, defects, unauthorised or duplicate charges, or under applicable law remain available regardless of the seven-day window. We will not make this refund discretionary when these stated conditions are met.
04Renewal charges and billing errors
Future renewal charges are not automatically refundable merely because a subscriber forgot to cancel, unless the purchase terms, applicable law or specific circumstances require a refund. We will investigate promptly where a renewal followed a timely cancellation, involved a duplicate debit, was not authorised, or where the paid service was materially unavailable or not supplied as agreed. We may provide a refund, proportionate refund or another lawful remedy appropriate to the facts.
05Done-for-you services
For website development, SEO/AEO/GEO consulting, research, outreach preparation or other professional services, the accepted proposal or SOW must say what is being delivered, the milestones, payment schedule, cancellation conditions and any genuinely non-recoverable third-party costs.
If a customer cancels before work begins, we will refund any unearned advance, except charges that were clearly disclosed, expressly authorised and reasonably incurred on the customer's behalf. If cancellation occurs after work starts, we will provide an itemised account of completed and accepted work, authorised third-party commitments and the unused advance; any excess unused advance will be refunded. We will not charge an arbitrary cancellation penalty, and this clause does not reduce statutory rights for defective or undelivered services.
Where a service is materially not delivered by the agreed date and the cause is within our responsibility, we will discuss a revised delivery date or a fair refund of the undelivered portion, subject to the agreement and applicable law. A change-of-scope request must be separately approved before it creates an additional charge.
07Refund method and timelines
Once we approve a refund, we aim to initiate it through the original payment processor within 5 business days. Refunds ordinarily return to the original card, bank account, UPI instrument or other original payment source, as supported by the payment processor and applicable rules. After a refund is initiated, the time it takes to reach you depends on your bank, card network and payment method, and can be affected by holidays and compliance checks.
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If you paid using a foreign currency or overseas card, the amount reflected by your issuer after reversal can differ because of exchange-rate movements or card/bank conversion charges. We do not guarantee the rate or fees charged by your issuing bank. We will provide an available refund reference or status if you request it.
08Exceptions and statutory rights
This policy does not restrict refund or compensation rights available under Indian consumer-protection law or other mandatory rules that apply to a particular customer or jurisdiction. We do not use "digital services are never refundable" as a blanket rule. If a payment method cannot receive a normal reversal, an alternative compliant method may be agreed after identity and banking checks.
09Contact
Refund requests: hello@tractionora.com. Complaints and escalations: grievances@tractionora.com. Our legal and contact details are on the Grievance redressal page.