Tractionora is operated by Synchronos Solutions Private Limited. We provide software access and digital professional services. We do not ship physical products under Tractionora's current offerings. A shipping address, physical delivery partner, courier tracking number or physical shipping fee is not applicable to these offerings.
01SaaS delivery
A free account, if available, can be created through our published sign-up process. When a paid software plan is offered and successfully purchased, we will ordinarily activate the applicable plan on the customer's Tractionora account after payment confirmation and necessary account checks. If activation is delayed by verification, a technical issue or an unsupported payment method, we will notify the customer and provide access or an appropriate remedy.
02Digital deliverables and professional services
Website development, audits, SEO/AEO/GEO work, content or outreach-research deliverables are provided electronically, for example through a customer workspace, email, agreed shared folder, documentation or an agreed handover meeting. Before payment, the proposal or SOW will specify the scope, deliverables, milestones, customer inputs required, acceptance criteria and expected completion timeline.
Work starts on the agreed date after the required payment and customer information are received. Any change in scope, customer-caused dependency, technical discovery or third-party delay will be communicated and, where material, agreed in writing. We will not present an estimated completion date as guaranteed if material customer approvals or third-party dependencies remain outstanding.
03Confirmation and proof of delivery
Customers receive a payment acknowledgement or invoice and, when applicable, an order reference. SaaS access is evidenced by provisioned account entitlements and activation records. Professional service delivery is evidenced by the agreed deliverable, access link, work log, acceptance email or other reasonable delivery record. A successful card payment alone does not mean the service has been delivered.
04International customers
Tractionora may provide eligible digital services to customers outside India where permitted by applicable laws and the relevant payment method. Delivery remains electronic; there is no international physical shipping. The currency shown at checkout or on an accepted invoice governs the purchase. International card and bank conversion charges may be applied by the customer's payment provider. Tax and invoice treatment will depend on the customer and supply, and will be shown as applicable before payment.
05Delayed or unsuccessful delivery
If access is not enabled or a contracted deliverable is materially delayed, contact hello@tractionora.com with the order reference. We will investigate and give an estimated resolution or revised delivery plan. If we cannot provide the service as agreed, the Refund and Cancellation Policy applies, subject to mandatory law.
06Contact
Email: hello@tractionora.com. Escalations: grievances@tractionora.com. Our legal and contact details are on the Grievance redressal page.