This page explains how paid Tractionora software subscriptions will work once purchase and billing are available. At present, the marketing website may display indicative monthly prices while paid subscriptions remain unavailable for checkout. No customer is charged for an unavailable plan.
01Plans and prices
Each available plan shows its included features, applicable usage or account limits, billing interval, displayed currency, taxes, and total price before checkout. We will disclose any paid add-ons or usage-based charges before they are incurred. Free features do not become paid merely because a customer created an account. Professional consulting and done-for-you services are quoted and invoiced separately.
03Renewals and reminders
An auto-renewing subscription charges at the stated interval only where that payment instrument and its mandate support the charge. Your bank may also send its own notices. We may also send billing reminders and receipts. We will not charge for an unapproved increase; for a material plan-price change affecting a future renewal, we will give advance notice and provide a meaningful opportunity to cancel.
04Cancelling a subscription
Customers may cancel future renewals from their billing settings when that function is available or by emailing hello@tractionora.com from their registered address. The customer may also manage applicable standing instructions at the bank or payment-provider level. We will confirm cancellation of the Tractionora subscription and, where relevant, explain how to revoke the payment mandate. Cancellation normally stops the next renewal and retains access to the paid term's end. If this is your first paid SaaS subscription, you may request a full refund within 7 calendar days after the first successful payment (payment date is day zero), including applicable taxes paid. See the Refund and Cancellation Policy for details, renewals and other refund rights.
05Failed payments and access
If a payment fails, access may remain free, move to a lower entitlement or be suspended after reasonable notice as described in the checkout/plan terms. We will not treat a failed payment as successful or create a new unapproved obligation. Any outstanding amount genuinely owed under a signed contract will be communicated separately.
06International payments and currency
International cards and foreign-currency checkout will be available only when enabled by an approved payment provider. The customer will see the transaction currency and total before authorisation. Their bank may apply its own exchange rate and charges. Synchronos receives settlement through its authorised Indian payment and banking partners; the customer's invoice will identify the Indian supplier. Export-related tax documents are maintained as required by applicable law.
07Invoices and support
Invoices or receipts will contain the merchant's legal details and required tax information. Request invoices, renewals support or billing assistance at hello@tractionora.com; send complaints to grievances@tractionora.com.
Our legal details are on the Grievance redressal page.